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Business strategy and organisational performance: an analysis of the portuguese mould industry

Rodrigues, Susana Cristina Serrano Fernandes
Fonte: Instituto Politécnico de Leiria Publicador: Instituto Politécnico de Leiria
Tipo: Tese de Doutorado
Publicado em /07/2002 Português
Relevância na Pesquisa
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Tese apresentada à Universidade de Wolverhampton para obtenção do grau de Doutor em Filosofia, orientada por Les Worrall; There is a vast literature on business strategy and organisational performance particularly within an American context. However, little attention has been given to the development of a more complete, integrated and holistic view of the inter-relationships between business strategy, the dynamics of strategy and organisational performance: this is the key aim of this thesis. The current research, attempts, based on Miles and Snow’s (1978) strategic typology, to understand the process of business strategy development and the overall implications on organisational performance in the context of the Portuguese mould industry. The purpose is to: • Test the applicability of Miles and Snow’s strategic typology to the Portuguese mould manufacturing industry, using a series of cross-sectional studies covering the period from 1980 to 1997 in five tranches. • Test the dynamics of Miles and Snow’s strategy types, using longitudinal analysis specifically to explore how business strategy has evolved over the years in response to environmental changes (from 1980 until 1997). • Test the overall implications of the static and the dynamic viewpoint of Miles and Snow’s strategy types on organisational performance. Data was collected using a variety of methods including in-depth...

Gestão da qualidade de vida nas organizações: o pilar humano da sustentabilidade em instituições de ensino superior da rede privada; Management of quality of life in organizations: the human pillar of sustainability in higher education institutions of the private network

Quel, Luiz Felipe
Fonte: Biblioteca Digitais de Teses e Dissertações da USP Publicador: Biblioteca Digitais de Teses e Dissertações da USP
Tipo: Tese de Doutorado Formato: application/pdf
Publicado em 16/12/2010 Português
Relevância na Pesquisa
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A responsabilidade das instituições de ensino superior da rede privada ultrapassa os limites de suas fronteiras e de seus objetivos operacionais. São organizações que geram impactos em dimensões econômicas, sociais e ambientais. Os ambientes de trabalho nas instituições de ensino superior representam muito bem a possibilidade de alavancar a energia necessária ao desenvolvimento sustentável na medida em que associe as pessoas como elementos estratégicos. O objetivo principal desta pesquisa é o de inserir a gestão da qualidade de vida nas organizações no contexto estratégico, destacando assim, o componente humano da sustentabilidade organizacional nas instituições de ensino superior da rede privada. Contribui para uma gestão estratégica que valoriza o resultado por intermédio das pessoas. Pode orientar o desenvolvimento de programas e projetos de qualidade de vida nas organizações de ensino superior da rede privada e fortalecer essas instituições como agentes integrados ao desenvolvimento sustentável global. Trata-se de uma pesquisa empírica, original, de caráter explicativo e de natureza quantitativa, apoiada por pesquisa de campo, estruturada na forma de questionários e disponibilizada em ambiente virtual...

Avaliação e gestão do portefólio de projetos

Amaral, António Manuel Pereira da Silva
Fonte: Universidade do Minho Publicador: Universidade do Minho
Tipo: Tese de Doutorado
Publicado em 06/07/2012 Português
Relevância na Pesquisa
37.960542%
Tese de doutoramento - Programa Doutoral em Engenharia Industrial e Sistemas; Despite all the differences on markets, cultural environment, and organisational objectives, some changes are modifying the way business occurs, turning competitive advantages difficult to accomplish. In a global marketplace scenario, changes are constant and with variable amplitude. Organisations need to be alert to all movements to anticipate, counter-answer and re-align themselves with the new market conditions. The organisational urge for using and applying new tools, methods and techniques to help them in these matters is tremendous. The market competitive pressing, the reduction of error margins and the need to do things perfectly at the first shot are creating an increase demand of solutions that can resolve those problems, achieving the best performance possible with the minimum risk and cost. However, there is no consensus about the type of methods or techniques that automatically improves any organisation, despite their own problems or status, restrictions and competitive advantages, strengths and weaknesses. Nevertheless, project management tries to see the organisation as a whole, and systematically challenge the difficulties encountered with new re-thinking processes in order to increase the organisational performance. A Multistage Decision Model was developed based of the Project Portfolio Management (PPM) phases. New techniques such as the Market Attractiveness Indexes and the Project Alignment Index...

Gestão de Recursos Humanos: as práticas de trabalho de elevado desempenho no setor segurador

Mota, Maria Fernanda Vicente
Fonte: Instituto Politécnico de Setúbal. escola Superior de Ciências Empresariais Publicador: Instituto Politécnico de Setúbal. escola Superior de Ciências Empresariais
Tipo: Dissertação de Mestrado
Publicado em /12/2014 Português
Relevância na Pesquisa
27.84698%
Dissertação apresentada para o cumprimento dos requisitos necessários à obtenção do grau de Mestre em Gestão Estratégica de Recursos Humanos; O presente estudo tem como objetivo geral analisar as práticas de gestão de recursos humanos como fatores de influência no desempenho de uma empresa do setor segurador, do ramo não vida, especializada em seguros de saúde. Como objetivos específicos pretende-se caracterizar as práticas de gestão de recursos humanos da empresa, identificar se as práticas de trabalho de elevado desempenho (PTED) estão presentes no seu contexto organizacional, identificar quais as PTED que contribuem para o elevado desempenho, analisar se existe uma diferenciação de práticas de gestão de recursos humanos, dentro da mesma empresa, para grupos funcionais distintos e identificar se a gestão dos recursos humanos está articulada com a estratégia da empresa. Do ponto de vista metodológico foi utilizada a metodologia do estudo de caso. As técnicas de recolha de informação sustentaram-se no inquérito por questionário aplicado aos trabalhadores da empresa, na realização de entrevistas aos responsáveis de Recursos Humanos e na análise documental. Os resultados obtidos indiciam que o setor de atividade em que a empresa está integrada promove a adoção de práticas de trabalho de elevado desempenho...

Using the dynamic capabilities perspective to analyse CRM adoption: a multiple case study in portuguese organisations

Pedron, Cristiane
Fonte: Instituto Superior de Economia e Gestão Publicador: Instituto Superior de Economia e Gestão
Tipo: Tese de Doutorado
Publicado em /06/2009 Português
Relevância na Pesquisa
27.923828%
Doutoramento em Gestão; Customer Relationship Management (CRM) adoption is both a relevant research topic in academia and a challenge for practitioners. We understand CRM as a complex concept that includes technology, strategy and philosophy. In this research, we propose an analysis of CRM organisational competences and capabilities. The main goals are: to observe organisational competences and capabilities in order to find ways in which companies obtain success with their CRM initiatives; and to apply a dynamic capabilities perspective as the main theoretical point to analyse how companies can improve their competences related to customer relationship management. In order to achieve the purpose of this study a qualitative, interpretative, case-based research strategy was implemented. We first conducted an exploratory case study in a Brazilian Telecommunications company in order to define the focus of the research and research questions. Afterwards, we conducted a main case study in a Portuguese Telecommunications company for one year, and finally, we conducted four more case studies in Portuguese organisations to develop the research findings. These multiple case studies were based on semi-structured interviews and document analysis. We used qualitative techniques to analyse the collected data and ground our interpretation in two theoretical approaches: value focus thinking and dynamic capabilities. We propose a theoretical framework related to CRM dynamic capability that is corroborated with empirical evidence. We believe that because organisations which adopt a CRM strategy are in a competitive environment...

The implications of service quality gaps for strategy implementation

Cândido, Carlos; Morris, D. S.
Fonte: Taylor & Francis Publicador: Taylor & Francis
Tipo: Artigo de Revista Científica
Publicado em //2001 Português
Relevância na Pesquisa
37.25185%
This article addresses the problem of service quality strategy implementation and proposes three interrelated models: a static model of the organisation; a comprehensive dynamic model of the implementation process, both synthesised from the literature; and a mixed model, which integrates static and dynamic models. The mixed model is combined with the service quality gaps (SQGs) model, drawn at a previous congress paper, to propose a map of the pattern of SQGs occurring at each implementation stage; the organisational variables that can be manipulated to eliminate SQGs; and several implications to practising managers.

Studying organisational cultures and their effects on safety

Hopkins, Andrew
Fonte: Universidade Nacional da Austrália Publicador: Universidade Nacional da Austrália
Tipo: Working/Technical Paper Formato: 199863 bytes; 384 bytes; application/pdf; application/octet-stream
Português
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37.791682%
How do organisational cultures influence safety? To answer this question requires a strategy for investigating organisational culture. There are various research strategies available. By far the most widely used is the perception survey. An alternative is for researchers is to immerse themselves in one or more organisations, making detailed observations about activities and drawing inferences about the nature of the organisation’s culture (the ethnographic method). A third technique makes use of the wealth of material that is assembled by inquiries into major accidents. This paper describes how this material can be used to provide insights into organisational cultures. It draws on specific examples from the author’s own work as well as the cultural analysis carried out by the Columbia Accident Investigation Board. It concludes with some additional suggestions for carrying out research on safety-relevant aspects of organisational culture.; Paper prepared for presentation to the International Conference on Occupational Risk Prevention Seville, May 2006; no

Systematic management of occupational health and safety

Bluff, Liz
Fonte: Universidade Nacional da Austrália Publicador: Universidade Nacional da Austrália
Tipo: Working/Technical Paper Formato: 541198 bytes; 355 bytes; application/pdf; application/octet-stream
Português
Relevância na Pesquisa
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Introduction: There is increasing interest in systematic approaches to the management of occupational health and safety (OHSM), as an organisational strategy for the ongoing prevention of work-related injury, ill health and death. Central to the OHSM strategy is effective risk management; that is, the systematic identification of hazards, assessment and control of risks, evaluation and review of risk control measures to ensure that they are effectively implemented and maintained. In turn, effective risk management requires that responsibility is designated, that those involved are competent and resourced to determine and implement the required preventive measures, that workers are actively involved, and that procedures are documented and repeatable. Thus a systematic approach to OHSM requires the implementation of core structures and processes and action by key players.; no

Investing in resources to create customer value: the organisational, strategic and performance implications.

Zubac, Angelina
Fonte: Universidade de Adelaide Publicador: Universidade de Adelaide
Tipo: Tese de Doutorado
Publicado em //2009 Português
Relevância na Pesquisa
37.175002%
This qualitative, case-based study examined how managers conceptualise customer value and translate customer learning into customer value creating processes. The study considered a sample of high and low performing firms operating in non-dynamic and dynamic market environments to investigate market and firm-level effects. It was found regardless of whether a firm operates in a non-dynamic or dynamic market environment, managers approach customer value as a time dependent and tridimensionally construct. In order to operationalise customer value, managers need to constantly consider: 1. The attributes or benefits that are embedded in or customers can associate with the firm’s products and services, 2. The consequences achieved by customers when using or being provided with the firm’s products and services, and 3. The goals and purposes which are achieved by customers after they use or received the firm’s products and services. In other words, in order to create optimal levels of customer value, managers must be able to map the configuration of activities that need to be undertaken at the firm to the configuration of commercial and assurance-based benefits customers want to have delivered to them through the firm’s products and services at different points in time. They must then be able to map these activities and benefits to the combination of resources that can realise them. This includes the combination of dynamic capabilities which the firm uses to develop products and services that can help customers cope with change and have their idiosyncratic problems addressed. However...

Achieving high organisational performance: an examination of the importance of formulation-implementation balance, receptive culture and proactive capabilities.

Koh, Hock-Tee
Fonte: Universidade de Adelaide Publicador: Universidade de Adelaide
Tipo: Tese de Doutorado
Publicado em //2011 Português
Relevância na Pesquisa
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The study is concerned with why some organisations, when dealing with their dynamic external environmental conditions, can achieve high organisational performance, while many others failed to cope. The literature review emphasised the formulation-implementation balance rather than strategy formulation as an important organisational dimension. This dimension has been relatively neglected compared to the emphasis research and organisations have placed on strategy formulation. The literature review also emphasised a receptive culture and proactive capabilities as important organisational dimensions in the pursuit of high organisational performance. The study defined receptive culture to include the organisational factors autonomous orientation and improvement orientation. The study also defined proactive capabilities to include the organisational factors adaptive capability, innovative capability and external intelligence capability. A research model of factors associated with high organisational performance was developed and research hypotheses were advanced with particular emphasis on the importance of the formulation-implementation balance, receptive culture and proactive capabilities. Structural Equation Modelling was used. The research targeted organisations based in Singapore. The study found that a receptive culture...

The combined effect of costing and performance management systems on performance, moderated by strategy: Australian context

James, Wendy; Elmezughi, Abdalla
Fonte: Griffith University Publicador: Griffith University
Tipo: Artigo de Revista Científica
Publicado em //2010 Português
Relevância na Pesquisa
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In this paper we examine the relationship between costing systems and performance management systems and their combined effect on performance under alternative competitive strategies across a number of industry sectors in Australia. A structured questionnaire approach to data gathering is utilised. The findings report that cost leader firms that use a combination of activity-based costing (ABC) and balanced scorecard (BSC) have greater organisational performance, customer performance and innovation performance compared with differentiator firms. In addition, cost leader firms that use a combination of ABC and the BSC have improved their innovation and financial performance more than those who use ABC without BSC or those who use BSC without ABC. Furthermore, differentiator firms that use BSC without ABC have improved customer performance when compared with those that use a combination of ABC and BSC. The study also revealed that the use of ABC and the BSC is contingent on the strategy a firm pursues. Hence, this component is included as an independent factor.; Wendy James, Abdalla Elmezughi

Acumulação de capacidades tecnlógicas e mecanismos subjacentes de aprendizagem relativos a gestão de processos: estudo de caso no setor de serviços bancários no Brasil

Rocha, Fernando Mendonça
Fonte: Fundação Getúlio Vargas Publicador: Fundação Getúlio Vargas
Tipo: Dissertação
Português
Relevância na Pesquisa
27.960542%
Esta dissertação examina o processo de acumulação de capacidades para atividades de operação e de inovação em gestão de processos e os mecanismos subjacentes de aprendizagem em empresas de serviços, especificamente, da indústria bancária, levando-se em consideração as especificidades do contexto de economias emergentes. Durante as últimas décadas duas décadas tem havido numerosos estudos sobre acumulação de capacidades tecnológicas e os mecanismos subjacentes de aprendizagem. Porém, ainda são escassos os estudos empíricos sobre o relacionamento entre essas duas variáveis no contexto de empresas de serviços, especialmente no âmbito da indústria bancária. Essa escassez de estudos dessa natureza é fortemente observada no Brasil. Por isso, buscando ampliar o entendimento sobre a trajetória de acumulação de capacidades tecnológicas e os mecanismos subjacentes de aprendizagem em empresas de serviços, esta dissertação avalia a função tecnológica gestão de processos de uma empresa de serviços bancários, especificamente, a área de tecnologia da informação e comunicação do Banco do Brasil S.A. durante o período de 1982 a 2008. Baseando-se em evidências empíricas qualitativas e quantitativas...

The Interrelationship Between Management Control Mechanisms and Strategy

Kober, Ralph; Ng, Juliana; Paul, Byron J
Fonte: Academic Press Publicador: Academic Press
Tipo: Artigo de Revista Científica
Português
Relevância na Pesquisa
47.25185%
This paper examines the interrelationship between management control system (MCS) mechanisms and strategy. The traditional view is that the MCS is shaped by organisational strategy. More contemporary viewpoints, however, suggest that there may be a two-wa

Fostering e-participation sustainability through a BPM-driven semantic model

Ferreira, João Carlos Serrano
Fonte: Universidade Nova de Lisboa Publicador: Universidade Nova de Lisboa
Tipo: Dissertação de Mestrado
Publicado em 11/09/2015 Português
Relevância na Pesquisa
28.123826%
According to a recent Eurobarometer survey (2014), 68% of Europeans tend not to trust national governments. As the increasing alienation of citizens from politics endangers democracy and welfare, governments, practitioners and researchers look for innovative means to engage citizens in policy matters. One of the measures intended to overcome the so-called democratic deficit is the promotion of civic participation. Digital media proliferation offers a set of novel characteristics related to interactivity, ubiquitous connectivity, social networking and inclusiveness that enable new forms of societal-wide collaboration with a potential impact on leveraging participative democracy. Following this trend, e-Participation is an emerging research area that consists in the use of Information and Communication Technologies to mediate and transform the relations among citizens and governments towards increasing citizens’ participation in public decision-making. However, despite the widespread efforts to implement e-Participation through research programs, new technologies and projects, exhaustive studies on the achieved outcomes reveal that it has not yet been successfully incorporated in institutional politics. Given the problems underlying e-Participation implementation...

Factors Influencing the Adoption of Cloud Incident Handling Strategy: A Preliminary Study in Malaysia

Rahman, Nurul Hidayah Ab; Choo, Kim-Kwang Raymond
Fonte: Universidade Cornell Publicador: Universidade Cornell
Tipo: Artigo de Revista Científica
Publicado em 12/05/2015 Português
Relevância na Pesquisa
27.923828%
This study seeks to understand the factors influencing the adoption of an incident handling strategy by organisational cloud service users. We propose a conceptual model that draws upon the Situation Awareness (SA) model and Protection Motivation Theory (PMT) to guide this research. 40 organisational cloud service users in Malaysia were surveyed. We also conduct face-to-face interviews with participants from four of the organisations. Findings from the study indicate that four PMT factors (Perceived Vulnerability, Self-Efficacy, Response Efficacy, and Perceived Severity) have a significantly influence on the adoption of cloud incident handling strategy within the organisations. We, therefore, suggest a successful adoption cloud incident handling strategy by organisational cloud service users involves the nexus between these four PMT factors. We also outline future research required to validate the model.; Comment: Proceedings of 21st Americas Conference on Information Systems (AMCIS 2015)

An investigation into the treatment of uncertainty and risk in roadmapping: a framework and a practical process

Ilevbare, Imohiosen Michael
Fonte: University of Cambridge; Department of Engineering; Institute for Manufacturing Publicador: University of Cambridge; Department of Engineering; Institute for Manufacturing
Tipo: Thesis; doctoral; PhD
Português
Relevância na Pesquisa
27.84698%
This thesis investigates roadmapping in the context of its application to strategic early-stage innovation planning. It is concerned with providing an understanding of how uncertainty and risk are manifested in roadmapping in this application, and with developing and testing a roadmapping process that supports appropriate treatment of uncertainty and risk. Roadmapping is an approach to early-stage innovation planning, which is strategic in nature. It is seeing increasing application in practice and receiving growing attention in management literature. There has, however, been a noticeable lack of attention to uncertainty and risk in roadmapping theory and practice (and generally in strategic planning and at innovation?s early-stages). This is despite the awareness that uncertainty and risk are fundamental to strategy and innovation (i.e. application domains of roadmapping), and that roadmapping is meant to deliver, as part of its benefits, the identification, resolution and communication of uncertainties and risks. There is very limited theoretical or practical direction on what this entails. It is this gap that the research reported in thesis addresses. The research is divided into two phases. The first phase explains the manifestations and mechanisms of uncertainty and risk in roadmapping. It also introduces ?risk-aware roadmapping?...

Strategy in practice: re-categorising tour guides as strategists

Best, Katie
Fonte: London School of Economics and Political Science Research Publicador: London School of Economics and Political Science Research
Tipo: Conference or Workshop Item; NonPeerReviewed Formato: application/pdf
Publicado em /08/2011 Português
Relevância na Pesquisa
37.923828%
Tour guides are often believed to have an exceptionally simple role, leading an audience around a building and pointing artefacts out according to a script. However, this paper shows how their work pertains to organisational strategy in two significant ways; they can be seen to be acting in ways which reflect and reiterate the organisational strategy of audience engagement. Audience engagement is increasingly used as a criterion upon which museums are awarded funding and as such, guides deploy an organisation’s strategic aims through their moment-by-moment actions as they try to engage such audiences. They must overcome significant obstacles and challenges which unfold over the course of the tour in order to engage the audience. In such light, in keeping with the ‘workplace studies’ turn in Strategyas-Practice (Samra-Fredericks, 2010), we can see them as strategic actors. Because of the lack of understanding of the work of guides, as well as an ongoing tendency to see strategy as something that only happens at the most senior of organisational levels, this paper has contributions to make in showing the truly skilled nature of the work of the guide and demonstrating how these skilled workers present an example of those engaged in a form of strategising whether they know it or not.

Management practices and business development in Pakistan, 1950-1988.

Hasan, Naveed
Fonte: London School of Economics and Political Science Thesis Publicador: London School of Economics and Political Science Thesis
Tipo: Thesis; NonPeerReviewed Formato: application/pdf
Publicado em //1995 Português
Relevância na Pesquisa
28.030088%
The impact of systematic and organised strategy on investment patterns is essential to an understanding of management development; an effective organisational strategy stimulates diversification of business house investments. There is a copious literature on management techniques which demonstrates its status as an intellectual discipline in its own right. In recognition of managers' role as decision makers, this thesis investigates those factors which were the necessary and sufficient conditions for better managed organisational systems and how these two conditions when harmonised, enabled Pakistani business groups to diversify their investments from trading to primary and light-engineering goods production. Using the case study approach, this thesis attempts to isolate the external stimuli (the necessary conditions) which contributed to the initial formation of business houses from the internal stimuli (the sufficient conditions) provided by effective management policies, which directed business house investments from 1950-1988. The exogenous factors which directed the structure of investments in the short-term, were derived from the groups' relations with the State and access to discounted sources of finance from credit lending institutions. As organisations matured...

Organisational culture of hospitals to predict turnover intentions of professional nurses

Jacobs,E; Roodt,G
Fonte: Health SA Gesondheid (Online) Publicador: Health SA Gesondheid (Online)
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/01/2008 Português
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37.945676%
The objective of this study was to determine if organisational culture predicts turnover intentions of professional nurses. A predictive model with organisational culture and various proposed mediating variables, namely knowledge sharing, organisational commitment, organisational citisenship behaviour and job satisfaction, as well as various demographic variables was developed to determine turnover intentions through applying General Linear Modelling. A correlational design with questionnaires was used. A sample of professional nurses (N = 530) in private and provincial hospitals was obtained. The results indicate that organisational culture has a significantly negative correlation with turnover intentions. Organisational culture also interacted with job satisfaction, knowledge sharing, and the white professional nurses' category to decrease turnover intentions and with Organisational Citisen Behaviours to increase turnover intentions in a final predictive model. It is therefore recommended that nursing employers seriously embark on strategies to improve the organisational culture to retain their talent.

Nature of the relationship between strategic leadership, operational strategy and organisational performance

Serfontein,Kobus; Hough,Johan
Fonte: South African Journal of Economic and Management Sciences Publicador: South African Journal of Economic and Management Sciences
Tipo: Artigo de Revista Científica Formato: text/html
Publicado em 01/01/2011 Português
Relevância na Pesquisa
38.06598%
Since the mid-1980s a growing body of leadership research has focused on strategic leadership, in contrast to managerial and visionary leadership. It focused on how top leadership makes decisions in the short term that guarantees the long-term viability of the organisation. The best performing organisations are consciously strategic in their leadership planning. These top leaders also have the ability to align human resources in an effective way directly to the business strategy. This article identifies some of the direct and indirect pathways in which strategic leadership influences the operational strategy and performance of business organisations in South Africa. This research pinpointed theoretical and substantively meaningful endogenous organisational capabilities that mediated this relationship and exogenous organisational factors that moderated this relationship.